Customer Success
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650+
Enterprise customers
99%
Customer support satisfaction
3000+
Community members
Figures taken from the average of the last 12 months, as of the end of August 2023
Meet the Customer Success Team
Made up of three sub-teams – Solutions, Support and Renewals, our Customer Success Team are a passionate bunch dedicated to helping our customers get the most out of SquaredUp. We asked them to tell us what makes SquaredUp such a great company, and why our customers come back year after year.
Ashley Thompson, Lead Solutions Engineer
Solutions
Mike Halfacree, Customer Support Manager
Support
Natalie White, Sales Operations Manager
Renewals
"Our experts spend time understanding each customer’s unique needs so that we can tailor a solution that works best for them. On top of technical demos, we provide product training, best practice advice and general technical assistance as they build out their SquaredUp environments."
"We are the one-stop-shop for solving all of our customers’ & triallists technical problems. With a target response time of 1h (during support hours), we prioritize solving problems quickly and effectively, We act as the customer advocate for new feature requests and bug fixes in our frequent meetings with the Development team.''
''As the friendly face of SquaredUp, we love speaking to our customers and take pride in helping them get the most out of their purchase. Whether it's working out the most suitable license for their business or referring them to the appropriate technical teams, we work hard to make sure that our customers are satisfied with our product.''
“ Excellent service, especially for someone on the trial version. Really above and beyond. ”
John Finnegan, Cloud & Virtual Technologies Manager
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“ I have contacted many vendors seeking support for their products, but SquaredUp's support has changed the way I view vendors! They were knowledgeable, they listened and offered a solution quickly, without the need for a back and forth. Complete pleasure to work with! ”
Senior Systems Engineer at a large US healthcare provider