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The Big SCOM Survey: Full results

Below is the full list of results for the Big SCOM Survey. We surveyed 118 SCOM users with 27 questions.

For the key highlights and expert analysis of these results head over here.

Our respondents mainly consisted of Infrastructure Engineers (42.4%), IT Administrators (20.3%), Consultants (11.9%), Monitoring Engineers (10.2%) and IT Managers (7.8%).

The majority of respondents (88%) have ‘SCOM administration’ as one of their primary responsibilities. The next most popular answers were ‘Windows monitoring’ (73.7%) and ‘Infrastructure monitoring’ (70.3%).

35.5% selected ‘Cloud monitoring’ and 41.5% ‘Operations Management'.

34% of respondents have been using SCOM for 7-10 years, and 25% have used it for 11-15 years. Roughly 10% have picked it up in the last 3 years.

The organizations represented have been using SCOM for a similar amount of time to the respondents surveyed, with 35% using SCOM for 7-10 years and 33% using it for 11-15 years.

57.6% of respondents run SCOM 2019, while 33.9% run SCOM 2016 and 24.6% run SCOM 2012 R2.

The majority of respondents (40%) have just 1 management group, while 30% have 2 and 17% have 3.

The majority of respondents (46%) have 1-5 management servers. 26% have 6-10, while 11% have 11-15. Approximately 9% of respondents have more than 20 management servers.

A significant number of respondents do not have any gateways (20.7%). 40% have 1-5, while 22% have 6-10.

The number of SCOM agents that respondents have varies widely, with 76% of respondents indicating between 100 and 3,000 SCOM agents.

The majority of organisations (66%) have 1-2 people involved in administering SCOM.

97.5% of respondents have SCOM hosted on-prem.

These are the four most popular tools outside of SCOM among our respondents:

40.7% of our respondents use SolarWinds, 38.1% use Azure Monitor, 37.3% use VMware vCenter/vROps and 33.9% use Splunk.

The most popular Management Packs are Veeam for VMware, F5 Big IP, Citrix SCOM MP and OpsLogix (specific MP not provided).

SCOM is most often used to monitor Windows Servers (100%), SQL (94.1%), IIS (91.5%), Active Directory/DNS (89%) and Exchange (72.9%).

SCOM Console Authoring (33.9%) is the most-used tool for authoring custom monitoring, followed by Visual Studio Authoring Extension (29.7%) and Silect MP Studio (18.6%).

Most people primarily use custom MPs for additional rules and monitors (52%). This is followed by Monitoring Application Specific Components (24%) and Monitoring Additional Platforms/Technology (20%).

25% of respondents use Distributed Applications for SCOM application monitoring, while 16% use SquaredUp’s Enterprise Applications feature. 20.3% do not monitor their applications at all.

51% send alerts from all monitoring tools into a single tool, while 49% do not.

Of those who do send their alerts into a single tool, these are the top tools they use:

67% of respondents use the SCOM Operations Console to create dashboards and reports for SCOM. 39% use SquaredUp, 32% use the SCOM Reporting Console and 28% use the SCOM Web Console.

The vast majority (90%) use the SCOM Console to tune management packs. 19% use Easy Tune and 18% use Visual Studio Authoring Extension, with 2.5% indicating that they do not tune their MPs.

While cloud use has gone up, the majority of respondents (61%) expect their SCOM usage to increase over the next year. 35.6% expect it to stay the same, and only 8% expect a reduction.

We also asked respondents to explain their answers (Grow, Stay the same, Reduce):

Answer: Grow

Answer: Stay the same

Answer: Reduce

The vast majority of respondents (90%) expect to continue using SCOM for over 2 years. Just over half (53%) expect to continue using it for 5+ years, while 36% expect to continue using it for 2-5 years more.

The majority of respondents seek information and support for SCOM via blogs and community forums, with 37% turning to blogs and 31% community forums.

80% of respondents rated between 8 and 10.

Average number 8.25

What additional features would you most like to see added to SCOM?

List of responses: